Q & A’s

DO I NEED TO BRING MY OWN TOWELS?

Clean linen and towels are provided. There are beach towels for you to use if you wish

IS THERE ANYTHING I NEED TO BRING FOR THE CHILDREN?

A range of toys can be provided subject to availability. There is a large DVD library and FREE WIFI. Inflatables for the pools. There are golf clubs and tennis racquets. There is a high chair travel cot and lightweight buggy if needed.

DO YOU SUPPLY A WELCOME PACK?

We can provide a basic welcome pack on your arrival which will include 1x loaf of bread, I btl of milk, butter, I jr jam, 40x tea bags, 1 sml jar of coffee, 1 pack of sugar, a btl of wine, btl of juice, and I pack of beers. Other items can be requested. There will be a small charge for this.

WHAT DAYS DO SUPERMARKETS OPEN?

Supermarkets are open Monday to Saturday but please be aware supermarkets are NOT open on Sundays. If you are due to arrive on a Sunday extra items can be added to your welcome pack for an extra charge.

WILL I NEED A CAR OR CAN I JUST GET A TAXI?

You will definitely need a car as the villa is designed for a relaxing private holiday and is set slightly away from all towns. Having a car is a necessity; it also gives you a chance to explore what the Costa blanca has to offer away from the villas and at your own pace.

WHO ARE THE VILLAS AIMED AT?

The villa is for a wide range of people including families, couples, and golf breaks. Due to the number of steps it is advised the villa is not suitable for the elderly or infirmed. There is no wheelchair access.

CAN I BOOK THE VILLA FOR LONG PERIODS?

Yes a long term let is always welcome please contact us for further advise for discounts and booking a long term rent.

DO WE NEED TO PAY A DAMAGES DEPOSIT?

We do ask for a £250 refundable deposit (all being well with the villa on your departure).

HOW CAN I PAY?

We ask for a 30% deposit 4 weeks after your first quote as the villa will be provisionally booked for you up till this time. Your finally payment and damages deposit will be due 4 weeks before you depart for the villa. This can be paid by cash, cheque or bank transfer.

IVE NEVER BOOKED MY OWN HOLIDAY WILL YOU HELP ME?

It’s very easy to book your holiday to the villa book your car, flights, your holiday insurance, get your Euros and you are ready to go! We are always here to help and you can contact us at anytime if you have any worries.

DO YOU OFFER DISCOUNTS?

If you are a Maxwell’s salon client you will receive 15% discount and if you are a returning client to the villa you will get 20% discount. Long term rents may also get discounts and also don’t forget to check out our special offers page

DO WE HAVE A CLEANER?

The villa will be clean on arrival if you stay more than a week you can pay to have an extra clean and some more fresh towels brought in. We do ask you keep the villa and pool clean whilst you stay. Please be aware it is vital you shower before the use of the pool as this can have an affect meaning the chemicals react and the pool may need to be cleaned and shut for 24hrs.